the blog

Persistence Persuades: The Lost Art of Follow-up

Follow-up is so lost and so rare that people stand out merely by doing it.

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14 May 2007 | 0 Comments

Tags: Customer Service , Follow-up , Making an Impression , Sincerity

Long Term Thinking

Ultimately, communication -- especially on sticky issues --works!

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07 May 2007 | 0 Comments

Tags: Challenges , Communication , Customer Service

Everything I Need To Know, I Learned As A Jingle Singer

Lessons from a tough business.

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30 April 2007 | 0 Comments

Tags: Appearance , Listening , Preparation