"Houston, We Have A Challenge"
Softening language can have unintended and deleterious effects.
read more29 January 2007 | 0 Comments
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Softening language can have unintended and deleterious effects.
read more29 January 2007 | 0 Comments
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I was thinking, "If I was on the other end of this call, listening to these boring, droning, disembodied voices, would I be paying attention or would I be playing solitaire on my PDA?"
read more25 January 2007 | 0 Comments
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